1. Acceptance of Terms
By accessing and using the Van Gogh Museum France website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Museum Admission
Ticket Purchase
- All ticket sales are final and non-refundable except as required by law
- Tickets are valid only for the date and time specified
- Children under 12 must be accompanied by an adult
- Group bookings require advance notice
Entry Requirements
- Valid ticket or membership must be presented at entrance
- We reserve the right to refuse entry to anyone
- Security checks may be conducted at entrance
- Large bags and backpacks must be checked at coat room
3. Visitor Conduct
All visitors must:
- Respect other visitors and museum staff
- Not touch artworks or exhibits
- Keep voices at reasonable levels
- Follow all posted signs and staff instructions
- Not bring food or drinks into exhibition areas
- Not use flash photography where prohibited
- Supervise children at all times
4. Photography and Recording
- Personal photography without flash is generally permitted
- Commercial photography requires written permission
- Video recording may be restricted in certain areas
- Tripods and selfie sticks are not allowed
- Images may not be used for commercial purposes without permission
5. Prohibited Items
The following items are not permitted in the museum:
- Weapons of any kind
- Large bags or backpacks (over 40x30x20 cm)
- Food and beverages (except in designated areas)
- Pets (except service animals)
- Smoking materials and e-cigarettes
- Umbrellas (must be checked)
6. Intellectual Property
All content on this website, including text, images, logos, and designs, is protected by copyright and other intellectual property laws. You may not:
- Reproduce content without permission
- Use our trademarks or logos
- Create derivative works
- Distribute or sell our content
7. Limitation of Liability
Van Gogh Museum France is not liable for:
- Personal injury or property damage during your visit
- Loss or theft of personal belongings
- Temporary closures or changes to exhibitions
- Errors or omissions in website content
- Technical issues with online booking system
8. Cancellations and Refunds
- Tickets are non-refundable except in case of museum closure
- Rescheduling may be possible with 48 hours notice
- Group bookings have different cancellation policies
- Refunds will be processed within 14 business days
9. Privacy and Data Protection
Your use of our services is also governed by our Privacy Policy. We collect and process personal data in accordance with GDPR and French data protection laws.
10. Website Use
When using our website, you agree not to:
- Attempt to gain unauthorized access
- Interfere with website functionality
- Upload malicious code or viruses
- Scrape or harvest data
- Impersonate others or provide false information
11. Force Majeure
We are not responsible for failure to perform our obligations due to circumstances beyond our control, including natural disasters, strikes, or government actions.
12. Governing Law
These Terms of Service are governed by French law. Any disputes will be subject to the exclusive jurisdiction of the courts of Arles, France.
13. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of modified terms.
14. Contact Information
For questions about these Terms of Service, please contact us: